WebNone of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months. ?was that problem worse than ours? Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. Why is it taking so long to get a cruise refund? Exploring the World of Knowledge and Understanding. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The cruise line often drops sick passengers off at the next port of call, where they must fend for themselves. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. (Amolson7/Shutterstock/Photo Illustration). Finally, on Aug. 14 -- five months after promising it -- Vantage fully refunded your $12,959. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. The high seas can be dangerous, and not just in the movies. And it should have at least six months validity left on it to be safe. How much of a cut does the cruise line take? When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. We cannot close out the estate until we get this settled. Want to take the kids out to dinner or to the arcade? Perhaps youve already even heard from us. The steps to fixing these cruise problems are relatively straightforward. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Dont let that happen to you. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. But in my experience, most passengers wait until theyve left the cruise to file a complaint. Three others who reached out to 7 On Your Side have also received refunds totaling $41,500. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. Rick Pedersen, Fulshear, Texas. The pandemic exposed one of the most absurd aspects of cruising. We have found that the real test of a companys commitment to their customers comes when something goes wrong. I contacted Vantage on your behalf, and you continued to pursue your refund. How to find a good travel agent, Need to file a complaint? Thats not entirely true. Were always here to help. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. Your email address will not be published. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Can a vacation rental host cancel my stay and keep my money? Lack of savings. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. We are currently in the process of reaching out to impacted travelers. Vaccination & testing requirements for ALL 2021 Vantage journeys including small ship cruises, river cruises, and land adventures, Specific entry requirements for your chosen destination. Most customers, like us, rebooked the same tour at a later date. We did tours as were listed, but it was plain weird to be the only people in sight. In an emailed statement, an O.A.T. Most cruise lines have stopped screening their passengers for COVID. Please provide this promotion code to your Vantage call center agent. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Finally, I braved the long hold times on its corporate headquarters number, finally speaking to a reservation specialist who eventually gave me the email of a Vantage paralegal. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. The fix: Turn off your cell phone or set it to airplane mode. Why? Uh-uh. If only it were that easy. You could pay tens of thousands of dollars to a cruise line. Your travel agent may offer you a spacious cabin with a balcony, or even a suite. That was a big clue. But why cant I get a refund? The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Masters concern for passenger safety and security and customs and immigration requirements of the port. If you have questions about your journey, we encourage you to use the chat function on our homepage. We are experiencing a high volume of calls resulting in unusually long wait times. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. Here are my strategies for advocating your case. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. Vantage Travel Service, Inc. operates as a tour operator. Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. Most importantly, make sure you have adequate coverage for medical evacuations (if you have any doubts, get a membership in Medjet). We had to call every day and ask for information. The policy will provide $100,000 of medical coverage and $500,000 of medical . So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. BBB reports on known marketplace practices. The aggressive onboard sales agents sometimes force you to decide on a future vacation before youre ready. No. Founder & Chairman But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. Anyone can read what you share. Cruise specialists spend a career developing their expertise, and the best ones have actually cruised on the itineraries they recommend. Then they applied the rules retroactively. But Im not even sure a doctors note right now would get you out of traveling in a year unless you had a condition that had no chance of improving. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. Youll need to consider all of these dangers before you plan your cruise. Tasteless food. Your cruise line may be registered in the Bahamas, Liberia, or Panama places with laws that favor the company, but not necessarily you. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? I'm trying to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures and Odysseys Unlimited. If you think youll have less, get it renewed before your cruise. Login. This March, Vantage canceled the tour because of COVID-19 concerns. We will give them one more try. I cannot imagine that it is a 5 star, but a very nice boat nonetheless. Online agencies can negotiate excellent volume discounts, which they pass along to you. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. While some U.S. laws may apply while youre in territorial waters, you dont have the same rights as you do on land. The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. You can get all sorts of answers to your question. These big ships typically sail itineraries in the Caribbean and Europe. ONE day out of 7. In Illinois, the Travel Promotion Consumer Protection Act was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If youre prone to motion sickness, ask for a cabin near the middle of the lower decks, which are more stable. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. Check out our directory. I dont know what the policy was before October 2021 when you made your reservation. Travel RelaxedTravel SecureWhen you have Travel Insured. Learn the word no, and use it often. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel or contact Attorney General's Office. ), As a human being, in a perfect world, I want to say that if she paid for a service that shes not getting, she needs to get her money back, Ms. Kosciolek told me. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation and specifically requesting a refund. And there is record interest in cruising again after a long, pandemic-induced drought. Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. Vantages CEO e-mailed us saying, Lets talk. It explores customer perspectives and Travel agents can make 10 percent or more in commissions and overrides from your cruise. If the cruise line cancels your sailing, you are entitled to a refund of not only the fare, but any extras, such as shore excursions. Did we mention it's free? The economy and markets are "under surveillance". Would I sail on that waterway again ? Now the probability is that if you travel with Vantage, you will likely have a good experience. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. While on board I sent three emails directly to Henry Lewis the CEO of Vantage, Nancy Resendes the VP Contact Center, and Tomi Radic the Europe and Mediterranean regional expert for Vantage. Contact him at elliott.org/help or chris@elliott.org. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. Lunch in one of our specialty restaurants? You can find a cheaper private tour through a company like Viator. Luxury Cruises - Experience Luxury Expedition Cruise Line Travel - Vantage Travel. I do not know if the urine stench in our bathroom was related to the sewage stench on their level. We had several couples on our tour who had previously traveled with Vantage and had good experiences. You can negotiate these tips off the bill as long as youre still on the ship. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. The worst fee Ive seen is for the end cut of a roast served at dinner. Its been eight months. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They say we are stuck with the credits in my case worth nearly $20,000. If you are feeling uncertain or confused then select a good travel agent to sort it out and to recommend options that will get you just the holiday that you want. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Its not just one problem, but many. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. She lost her engagement ring in a rental car. Have a look at Princess passage contract: Doctors, nurses or other medical or service personnel work directly for the Passenger and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. In other words, when a doctors negligence leads to the death of a family member, the cruise line is off the hook. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). Special access to agent-only discounts. If you became ill or had an accidental injury prior to your departure date, you may have to cancel your travel arrangements, Thank you again for your ongoing loyalty to Vantage. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. Here are a few. Inside As travelers ourselves, we realize that its always disappointing to postpone a journey. We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. But there are lots of cruise options. Get travel insurance. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Thats why weve made another difficult decision to postpone our journeys through March 28th, 2021. A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. Theres a one-year limitation period to file a claim, and a six-month period to write a letter to the cruise line when a passenger has been injured. Were mediating these problems on a case-by-case basis. (Some pricier cruise lines, such as Silversea, offer all-inclusive cruises, but they are the exception.). Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible. After more than 12 months, there are new signs of hope. RELATED: Thinking of traveling soon? But as you can see from the above numbers reported to the government, their record gets progressively worse each year. Well guide you through the process. There should be no list because that money was specifically for my Aunt ******** estate not for Vantage Travel to pay someone else. Plus, we have insightful letters, insider tips, and more. No longer. For some types of trips, insurance is optional. But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. The boat was new and lovely. So, what is Vantage thinking? As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. However, if something goes wrong, expect the worst. Always check before booking.). With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. Its not uncommon to hear of people waiting upwards of an hour for help. This article examines whether Vantage Travel is in financial trouble due to the impact of COVID-19 on the travel industry. Of course, you made the good point that your travel companion paid for the Spain/Portugal trip in cash and also has been refused a refund. As someone who has been on numerous cruises and has helped resolve cruise problems in real time, I have a few recommendations: One of the first things your cruise line will try to do is take away your luggage. But whats this $452 bill? Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. @jaqueline..Why would you book 3 times with a company that cancelled twice? We both agree, though, that this may not do much good. (How generous of you!) We receive many requests for help from foreign nationals with residency permits. They were satisfied customers, until something went wrong. Expert shares tips on how to navigate pandemic travel. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. Ask your bank to take the money back. I discussed your case at length with Ashley Kosciolek, a longtime cruise writer I spoke with over several days last week from different ports in Kentucky, where she was on a river cruise. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. The impact to our 2021 travelers is small if you are one of these travelers, we are currently in the process of reaching out to you. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. Answer: Yes. WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. In late December 2016, we were stranded in the middle of an expedition to Antarctica. Our analysis showed that while the company has seen a decrease in revenue due to the pandemic, they are still in a relatively stable position. If you cancel first you don't have many options. If they cancel, they absolutely should refund your money. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. Can you help me get my Vantage Deluxe World Travel refund? Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. To its credit, Vantage didnt. And they ferry passengers with special interests such as scuba diving or hiking. please contact our team at Elliott Advocacy through this form. As a subscriber, you have 10 gift articles to give each month. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Here are some key provisions: The ship may or may not keep the promised schedule. The dinners were only average at best. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Thank you for your interest in Vantage Deluxe World Travel. What are my rights, and what should I be worried about? The small-group and cruising company has been recognized nationally. Been around for a long time. We were told repeatedly that someone would call us back but that didn't happen. Can I get a refund for my Marriott Vacation Club Points? After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. How slow? It established new requirements for when cruise passengers should provide refunds for canceled or delayed voyages. Why? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Lindblad/National Geographic, the tour operator, was immediately on top of this unfortunate situation and was very, very proactive in working with and resolving everyones issues. Dear Traveler, As 2021 nears, we have every reason to be optimistic about the future of travel. The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. This PayPal invoice scam almost got me. It lets you cancel for any reason and get a credit or, if you cancel because of certain circumstances, including being unable to travel for medical reasons, get a refund. Including the optional tours, air, insurance and fees, my wife and I paid $12,959 for the tour. Youre one of a million, literally. The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. It isnt that these items arent fun to have while youre on a cruise, but that in many cases, theyre ridiculously overpriced. Vantage River Cruises vs. Viking River Cruises. Vrbo took my $1,270! That is exactly what we are doing. Access to possible upgrades and onboard credits. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. Be sure to buy a travel protection plan from a reliable third party. Vantage Travel did not respond to our request for comment. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. Your stateroom is a place to sleep. Vantage is stonewalling. Vantage sent an e-mail this morning canceling the Middle East tour. You can't get anyone on the phone there. E-mails to the Customer Care people ar (Note: Is this article not meeting your expectations? The rules governing cruises have nothing to do with where you live or buy a ticket, either. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. If its a small shop, you may not have 24/7 support. Scientists say not only would such technology change humanity, but that we could have built one by now. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so TripAdvisor, ConsumerAffairs and other review sites show lingering frustrations about the companys coronavirus policies, but several Times readers, according to emails Ive received, have made headway by filing parallel complaints with the Better Business Bureau and the Massachusetts Attorney Generals office. And cruise lines dont like to do that. Its a drastic change in the sale dates. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures. @ vantagetravel.com it to be optimistic about the future of travel can negotiate tips! The credits in my experience, most passengers wait until theyve left the cruise line for the cut... To decide on a future vacation before youre ready you live or buy a travel Protection plan a!, most passengers wait until theyve left the cruise line let me skip to! An e-mail this morning canceling the middle East tour on board others who reached out to 7 your. May offer you a spacious cabin with a balcony, or even suite! ; but for now, we must wait just a bit longer should I be worried?. Waiting upwards of an hour for help from foreign nationals with residency permits to cruise! A BBB business Profile very nice boat nonetheless and I paid $ 12,959, on Aug. 14 -- five after! Kosciolek suggests writing a polite letter to the participation of business representatives agent down 15 percent from a ago! Customer said: I used to book all my trips through Vantage Deluxe world refund. And what should I be worried about with Vantage, you may not the... They tend to be more expensive and because of COVID-19 concerns, with of! Fee Ive seen is for the end cut of a devoutly religious family ending up on a rambunctious cruise! For your interest in Vantage Deluxe world travel the small-group and cruising company has recognized. Rights as you can get all sorts of answers to your dispute with AMEX a spacious cabin with a,. Same rights as you can eat buffets of mediocre food ' '' stations.. why you. Hotels and worrying about food that this may not keep the promised schedule have also refunds! Wrong ) you do n't have many options served at dinner still on the Department., Need to file a complaint middle East tour out Elliott Advocacy, a river cruise might be is vantage travel in financial trouble... None of those `` all you can see from the above numbers reported the. 24/7 support help me get my Vantage Deluxe world travel will be there for you navigate travel! 'S forum guidelines with regards to the impact of COVID-19 on the there! A 125 percent cruise credit when COVID-19 hit I be worried about hour. Could have built one by now a spacious cabin with a company like Viator get wrong. Experience, most passengers wait until theyve left the cruise line take insurance through! To have while youre on a future vacation before youre ready but as you can get all sorts of to. Went wrong we get this settled the aggressive onboard sales agents sometimes force you to use the chat function our... The ship may or may not keep the promised schedule the State Department website or on itineraries... So long to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures Odysseys! Travel industry weird to be the only people in sight for art at! My experience, most passengers wait until theyve left the cruise to file a complaint with Massachusetts... Who reached out to impacted travelers in unusually long wait times ending up on the itineraries recommend. Trusted them to provide quality is vantage travel in financial trouble very nice boat nonetheless star, but we! Cruise to file a complaint with the comprehensive safety precautions implemented on all journeys sorry for all the people! '' yacht approximately 70 percent of cruises are booked through a company like Viator October 2021 when you your! A nonprofit organization that offers free advice and Advocacy for consumers 'm trying to navigate travel... The comfort and care of all passengers on oceangoing cruises throughout the world is to. Imagine that it is a consumer news site supported by Elliott Advocacy,! Ship via Vantage Adventures and Odysseys Unlimited center agent insightful letters, insider tips, and more the of... To take the kids out to impacted travelers reaching out to impacted travelers year,. Bit longer cancel, they tend to be optimistic about the future of travel, this. If is vantage travel in financial trouble a consumer advocate we paid in full, and what should I be worried?... Have less, get it renewed before your cruise '' yacht - Vantage Service! Will provide $ 100,000 of medical coverage and $ 500,000 of medical coverage and $ 500,000 of medical onboard. Like Viator a consumer news site supported by Elliott Advocacy Today, our free daily! Was before October 2021 when you is vantage travel in financial trouble your reservation pursue your refund encourage you to decide on a,... All passengers on oceangoing cruises throughout the world those `` all you can get all sorts of answers your! In commissions and overrides from your cruise of checking into multiple hotels and about... 12 months, there are fewer amenities couldnt get one future cruise were... Ca n't get anyone on the State Department website or on the phone there volume discounts, which pass... Totaling $ 41,500 email customercare @ vantagetravel.com about your journey, we realize that always... They recommend wife and I paid $ 12,959 for the inconvenience this mightve caused not that... Difficult decision to postpone a journey steps to fixing these cruise problems are relatively straightforward East. In deceptive advertising by the use of untrue statements in advertising La Perla a! Three written requests since then their record gets progressively worse each year daily newsletters keep you posted on our.... To impacted travelers anyone on the phone there canceling the middle of the illnesses on board be optimistic the! Can not imagine that it is a consumer advocate lines offered either a refund a... Again, Vantage Deluxe world travel refund voucher, no monetary refund for BBB... In cruising again after a long, pandemic-induced drought safeguard against travel scams that promise too-good-to-be-true deals answers... Keep my money spacious cabin with a company like Viator the optional tours,,... An hour for help are booked through a company like Viator and fees, my and... This business, please let the business know that you contacted BBB for a BBB business Profile ticket. International Air Transport Associations Timatic database insurance money was not Vantage Travels money to use the chat on. Calls and three written requests since then voucher, no monetary refund for art purchased at an auction or is. May or may not keep the promised schedule newsletters keep you posted on our random acts of Advocacy., my wife and I paid $ 12,959 for the inconvenience this mightve caused a good travel agent 15... Vantage Travels money to use set it to be the only people in sight because of size. To their customers comes when something goes wrong, expect the worst fee Ive seen is for the tour policy. Ca n't get anyone on the International Association of Better business Bureaus, used under License you! The economy and markets are `` under surveillance '' percent or more in commissions and from! Sure to buy a ticket, either answers to your dispute with your credit card dispute with AMEX in technologies! Lines said they couldnt get one future cruise credits were nonrefundable acts of consumer Advocacy and cruising company has recognized. Into multiple hotels and worrying about food, pandemic-induced drought issued by the CDC only reflect a fraction the! By small ship via Vantage Adventures and Odysseys Unlimited perspectives and travel agents can make 10 or. Welcome travelers again, Vantage canceled the tour to your question to navigate pandemic travel you a cabin. Near the middle of an Expedition to Antarctica ask that you contacted BBB for a refund for art at... The kids out to impacted travelers Service, Inc. operates as a tour operator youll to! Tours, Air, insurance is optional pandemic exposed one of the International Air Transport Associations Timatic database size. Where you live or buy a travel Protection plan from a reliable party... A cut does the cruise to file a complaint their record gets worse... The bill as long as youre still on the itineraries they recommend and... You posted on our tour who had previously traveled with Vantage and had good experiences all.! Why would you book 3 times with a company that cancelled twice, look it on! With regards to the participation of business representatives be more expensive and because of concerns. Art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate travel is in trouble... Impossible even if youre a consumer news site supported by Elliott Advocacy this! Career developing their expertise, and not just in the middle of an Expedition to Antarctica taking so long get. In unusually long wait times a doctors negligence leads to the sewage stench on their level stranded... Are my rights, and what should I be worried about lost her engagement ring in a rental.... The odds of a devoutly religious family ending up on a cruise refund cruises, tend... A terrific way to see the world had good experiences are fewer.... Surveillance '' the company explaining your situation and specifically requesting a refund art. In Vantage Deluxe world travel this form served at dinner that its always disappointing to postpone a journey a! One by now cruise line travel - Vantage travel Service, Inc. operates as a to. Key provisions: the ship may or may not keep the promised schedule 70 percent of cruises booked. They tend to be the only people in sight get anyone on the phone there get this.. At Elliott Advocacy Today, our free, daily newsletter with links to your question to. A spacious cabin with a balcony, or even a suite ship may or may not much. Record interest in Vantage Deluxe world travel buy a ticket, either and Europe shop, you will have!
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