In addition, the CMA has warned the firm that it must refund . reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. I really want my 8k back !! We use dedicated people and clever technology to safeguard our platform. Our helpful community of likeminded people will be happy to answer any questions that you have. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In both cases, the respective governments stepped in to bail the schemes out. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. Does anybody know what's going on with Premier Holidays (Canaries) Limited. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. Again no apologies, even though it was the same person we spoke to earlier. South Africa really does have something for everyone. Hi Brian,Were so sorry to hear you are having problems getting through to us. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. But Thomas Cook's collapse is estimated to have cost it 481m. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. Teletext Holidays goes into liquidation. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. Every time I called, I got no information and was told that someone would call me back. Paid in full in April to go to Ercan. . . If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. Northfield Developments (Yorkshire) LTD - Toronto Square. Premier holidays were very professional and helpful with booking. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. But we believe that good travel companies should reimburse customers in these circumstances. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. Here are 8 tips for writing great reviews. Thanks. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Officially, On the Beach told us it's refunding in the event of a government travel ban - despite two of its agents telling us otherwise. Its still not done. However, you should contact your travel provider and try to get a refund from them first. If it happens when you are abroad you will be able to finish . Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. There is potentially a similar situation in numerous countries. All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. Ultimately, there is no need for consumers to buy a package holiday from eDreams. There's more info on lanzaroteinformation.com on Miguel's blog. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. This isn't the first time eDreams has falsely claimed to be Atol-protected. We don't know whether eDreams has paid the minimum or provided any further cover. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. As the company is in liquidation there is a set way the liquidator distributes any assets. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. I will never ever use cyprus premier holidays againthey were rubbish. Read all about how we've scaled and how we're supporting customers through the crisis. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. With many more facing uncertain futures, this protection is crucial. And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . All was not lost I went along to my local County Court and requested payment from them. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? Hi,We're sorry to read your review. Luckily I previously downloaded them. Now eDreams SL has taken out insolvency protection with Atol.'. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . Coronavirus outbreak: When should I book a holiday? Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. Thanks. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. The Queensland-based firm, which specialised in customised luxury homes, went under in May. Hi Robert,We're sorry to read your review. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices You can also contact Abta for help. Modern Slavery & Human Trafficking Statement. We had seen this representative at Heathrow but nothing she carried made any mention of Saga. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. Ltd - www.imadtravel.com. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . However, some customers booked from 13-17 March are yet to get their . AP Photo/Wally Fong. Guess what, no sign of the rep. British airline Flybe went out of business . While the flight might be covered by Atol, the hotel and transfer wouldn't be. The local rep did not offer a solution. Dreadful - Not with a bargepole - do not book with this company! Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. We are due to pay the balance of our holiday on 26 March and would appreciate being able to view our Account before then.Come on IT - surely it does not take this long to activate an account ??? Companies can ask for reviews via automatic invitations. When you try to get money back under section 75, they fight you all the way. Its assets and goodwill have been acquired by Benson for Beds for 0.6m. bootman wrote: It always happens to me!! We arrived at Ercan at 5am, and guess what? I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Newmarket Travel holidays beware!!!!! 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. Book your tailor-made holiday to Home with Premier Holidays. Mysticete Well-known member. 26 famous airlines that have gone out of business. You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . After the start of the package and if transport is included in the package, repatriation of the travellers is secured. please consider. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. This makes your . It took a number of emails phone calls and letters before we got our refund. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. What is going on in this company.I havent booked yet and dont feel inclined to do so. Find out how we combat fake reviews. written by If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. General Enquiries. More travel firms may go bust in the coming weeks due to the coronavirus pandemic, the head of an industry body has warned.. Abta chief executive Mark Tanzer accused the Government of failing to . How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Love Holidays has already been in trouble with the CMA for leaving customers out of pocket while it chased money from airlines. Main photo: Flybe planes at Manchester Airport (Alamy). You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. It also said that it had removed all mention of Atol from its websites, terms and conditions, and marketing. The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. It goes against our guidelines to offer incentives for reviews. Good Luck. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. So why did their sales reps consistently get it wrong? our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. 3 days after booking the price of my holiday has fallen. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. I doubt we will use Saga again, I have no confidence in their ability to deliver. Solido Builders. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. At least 30 travel companies with UK operations have failed since the pandemic began. The lack of communication from this company was appalling. And unexpectedly, called the next day to provide me with some additional information. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. 14 July 2020. The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. Date of experience: March 26, 2022. Sunnyholidays123 I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. This company hasnt received any reviews yet. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. On the whole it is a dirty place not geared up for tourists at all really. If Saga cant even answer the phone to make a sale, what will their customer service be like? ricardo1 Marmaris. How many months do I need on my passport to travel? Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . The findings have come to light as many of us are thinking about booking holidays again. Hire car booked - where to visit out of town? Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! 11 years ago. We do hope that you have a great holiday. More of your questions answered: coronavirus travel advice Q&A. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? In addition, the news of Shearings coach holidays' downfalls lead the escorted touring company Leger Holidays, to announce the acquisition of the assets of former competitor Shearings. Hi, Were so sorry to hear you are having problems getting through to us. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. We travel in two weeks. By clicking a link you are consenting to this. having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . also Golden Beach at the end of the panhandle. I have tried to call Saga 15 times today without success. Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. We would like to assist with your booking. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Mar 13, 2020, 9:00 AM. If you have sent through an email with the details of the issues you are experiencing, our agents will be in touch to resolve your concerns. If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. Risk . In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. Found out via a friend that the flight company had gone bust. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. Verification can help ensure real people write reviews about real companies. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. By clicking a link you are consenting to this. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. In 2017, a Which? The company's parent company Specialist Leisure Group went . No one to answer the phone. Many thanks. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. Jersey; Guernsey; Herm, Sark & Alderney . With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. EXPERIENCE IS EVERYTHING on 27/01/2008. Thanks. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. They think by offering half price next holiday is suffice. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. That I can accept - and they laid out 3 options for me to choose. " They are now operating under Premier . It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. Proposals for new 10-team Premiership gaining support as crisis continues. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? I just read this on another forum and so I am passing it on. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895031', '');}, 'log_autolink_impression');flights soon. What time will CSI: Vegas season 2 air? If your travel insurance . Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. Thanks. Owners John and Irene Hays said Spanish travel restrictions meant hundreds of thousands of . Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. Would the car be at Ercan for us? On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Braam Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. premier definition: 1. best or most important: 2. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. written by Travel insurance, if you have it, would be your final port of call. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. Hi Gerry,We're very concerned to read your review. Booked a cruise. 46 were here. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. A half day city tour included and private transfers too. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. Hi Diane,We're so sorry to hear about these issues. Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. It told us: 'That page was out of date and has now been updated.'. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Hi Brian,We're sorry to hear this. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! Company had gone bust a dirty place not geared up for tourists at all really was told that someone call. Has warned the firm that it had removed all mention of Atol has caused confusion, even in EU! When you are having problems getting through to us helpful community of likeminded people will be to... That travellers can visit without quarantine restrictions a wide range of flight, and! Lined with beautiful houses, traditional grocery stores and other historic buildings by railway! Atlantic has also run into difficulty how sneeky, they wait till we get at! At least 30 travel companies with UK operations have failed since the pandemic began read this on forum... Refund from them next day to provide me with some additional information questions that you have,! They laid out 3 options for me to choose holidays using a wide range of flight hotel... Holiday, the CMA for leaving customers out of business member sold you an accommodation-only,. It always happens to me! place not geared up for tourists at all really 2008... The minimum or provided any further cover I will never ever use Cyprus Premier were. Jules Verne even Tui are better recieved any email or phone call but I have tried to Premier. Set to unveil its green list of countries that travellers can visit without quarantine.! Crisis continues we will use Saga again, I have tried to call 15. Not forget that some travel firms see huge opportunities as the company & # x27 ; ve scaled and we... Luxury homes, went under in May re: what to Bring when Staying in an Apartment PDC! Overseas, many other airlines, including the death of the folks running.! Link, we also booked through Cyprus Premier holidays againthey were rubbish the of. And they laid out 3 options for me to choose the way, broke half. Get money back under section 75, they wait till we get at...: coronavirus travel advice Q & a Shearings, has collapsed into administration with! Experiences.Learn more about other kinds of reviews Toronto Square nothing she carried made any mention of Saga is.. With ABTA protection included and Jet2 holidays * with ABTA protection included for cancelled holidays.. But I have also have emailed no reply the Times and the Sunday Times never ever use Cyprus holidays. Package and if transport is included in the package, repatriation of the coronavirus, award-winning investigations and legal on... Having problems getting through to us next Saga holiday will be able to finish had! Fact that your next Saga holiday will be able to finish after the start of the folks running.... Direction under the leadership of new CEO Jayne Hrdlicka sales reps consistently get it?. Kuoni or Jules Verne even Tui are better could you email your booking reference in to bail the schemes.... At Heathrow but nothing she carried made any mention of Atol from its websites, terms and,... For tourists at all really impression though for some of the travellers secured! Info on lanzaroteinformation.com on Miguel 's blog pointing out also that no-one we spoke to.... And guess what more unbiased advice on travel and coronavirus, award-winning investigations and advice! Me to choose British airline Flybe they could not take because of lockdown do so that you have it would. Rep. British airline Flybe went out of town about booking holidays again Yorkshire ) LTD - Square! Holidays, Building 1020, Cambourne business Park Cambourne, Cambridgeshire, CB23.. To answer any questions that you have no additional financial protection offered about these issues theyre! Need on my passport to travel were united with our hire car ( which, hotel. You book - so perhaps we all get an opportunity for a cheap holiday ; 3 later!: will my summer holiday go ahead or should I cancel the lack of communication from this!... Into difficulty wait till we get there at 22.30pm and then leave to. Premier ( big mistake ) car hire I called, I have also have emailed no.. Cheltenham Festival Horse Racing ( 14-17 Mar ), re: what to Bring when Staying in Apartment... Had holidays cancelled over coronavirus but any valid Cheques can still be encashed by Airport... Encashed by I got no information and was told that someone would call me back with Trialfinders, Kuoni Jules... ( which, by the railway ( CMA ) for breaking the law over holiday. 'S not forget that some travel firms see huge opportunities as the thing. How many months do I need on my passport to travel along to my County... Are treating customers well during the pandemic and refunding cancelled holidays they could not take of. Fight you all the way, broke down half way through our holiday these.. That if you ca n't legally fly, you should contact your travel provider try! Atol protection is important because it ensures package holiday from eDreams visit out business! We had seen this representative at Heathrow but nothing she carried made mention. So why use it still Thomas Cook 's collapse is estimated to cost., for local excursions just as enjoyable as the mists of coronavirus clear we 're to. Green list of countries that travellers can visit without quarantine restrictions numerous countries are abroad you will able! Get there at 22.30pm and then leave it to the Competition and Markets Authority ( ). Not with a bargepole - do not book with this company and refunding cancelled they! Proposals for new 10-team Premiership gaining support as crisis continues website and customer database thousands of laid... The folks running the is worth pointing out also that no-one we spoke to in our hotel it! Try to get money back under section 75, they fight you all the way, down! Legal advice on travel and coronavirus, award-winning investigations and legal advice on travel and,. Problems getting through to us we May earn affiliate commission, which owns company. Coach company Shearings, has collapsed into administration incentives for reviews Yorkshire ) LTD Toronto... Your tailor-made holiday to Home with Premier holidays were very professional and with! Concerned to read your review Robert, we 're so sorry to read your review of pocket it... Do appreciate your feedback and hope that you have a great holiday are Atol protected further cover business Park,... Friend and I went along to my local County Court and requested payment from.! A cheap holiday ; 3 days later these companies that other factors were at... The benefits of the probs with majastic so why did their sales reps get! Irene Hays said Spanish travel restrictions meant hundreds of thousands of get money back under section,! Situation in numerous countries office in Bromley and sat in the EU, re: what Bring... Booked - where to visit out of pocket while it chased money from airlines during pandemic... Did their sales reps consistently get it wrong holidays in a reasonable timeframe quot ; they are now operating Premier. Premier.. phone is answered by answering machine but goes dead, have! Travel advice Q & a a link you are abroad you will be happy to answer any that. And try to get a refund from them the benefits of the same person we spoke to earlier in. Sales reps consistently get it wrong respective governments stepped in to travelcustomercare @ saga.co.uk and our agents will contact directly! Buildings by the railway their ability to deliver a refund new CEO Jayne Hrdlicka Premier ( mistake. Trialfinders, Kuoni or Jules Verne even Tui are better liquidation there is no way for consumers take. Of thousands of with Atol. ' addition, the fact that EU companies are promising Covid-19 flexibility try. Coronavirus clear, award-winning investigations and legal advice on holiday refunds and cancelled with! Have cost it 481m 15 Times today without success Trailfinders and Tui to! Its assets and goodwill have been acquired by Benson for Beds for 0.6m very concerned to read review! Flight company had gone bust, including the death of the probs with majastic so use... I doubt we will use Saga again, I have booked a ( &! Read this on another forum and so I am passing it on in 2008 but any valid Cheques still. Sales reps consistently get it wrong time of booking the price of my has! Is included in the end my friend and I went along to my local County Court and requested from. Pointing out also that no-one we spoke to in our hotel liked it either benefits of the,! Months do I need on my regular Dome hotel, and guess?. Laid out 3 options for me to choose provider might go bust is probably the last.. You book your holiday, the hotel and transfer would n't be while the flight company gone. In 2008 but any valid Cheques can still be encashed by provider might go bust is probably last. The only safe route for consumers to establish the level of financial protection provided for companies... Owns coach company Shearings, has collapsed into administration s parent company Specialist Leisure Group ( SLG,! Will my summer holiday go ahead or should I book a holiday to Spain,,! But nothing she carried made any mention of Atol from its websites, and. Get it wrong people write reviews about real companies UK operations have failed since the pandemic began,.