Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. For more information, please see our The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Does the commscope have a green light lit? It's now back to displaying the time but also again stuck in the welcome screen. It seems to be a common issue with Xfinity Set top boxes. Your device should now be connected. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. You should see something similar to what you pay for. iPhone 16 You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. iMac Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. The answer is simple. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Thats why we recommend using your own high-end WiFi router. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Then, plug it back in. Slideshows Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. To use a Wi-Fi connection, youll need your routers password and network name. We have switched boxes but this problem persists. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Enter your zip code below to see other top providers in your area. Internet and my other two boxes work. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. I was so mad that I just said **** it and went for the upgrade. The Pace boxes still show the RDK-03033 error. Mobile Once you do that check out all of your cable TV alternatives, or read our Sling TV review. I don't want to make an appointment, because I do not want a tech coming into my home right now. Go on and create your Xfinity ID here. Some models come with batteries installed, so youll have to remove them as well. First of all, restart your router. I'd be happy to get a new box shipped to you. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. is your internet working properly? How do I fix this? It's equipment related. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Bienvenue" loop. Hi @valkaz, Is the box still frozen? Finally, press the Power button to restart your device. Wait for 10 seconds until the gateways front panel flashes. It is so hard with this company to get to a knowledgeable tech. Required fields are marked *. My original box stopped working and then they sent me a new one, which was also dead on arrival. iPad mini The old one never gets past "boot" but the new one gets stuck at "1Pst". The Contour or MiniBox receiver has a frozen screen or is missing guide information. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. How do I fix this? You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Bienvenido. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. What are my other options? it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. screen. If it still wont come off of BOOT then its likely the box needs to be swapped. My tv is stuck on a Welcome . Sanyo, about four or - Answered by a verified TV Technician . Those have even more problems because they overheat. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Disconnect the set-top box and wait for 10 seconds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These are small devices you can put in spare rooms and get cable TV. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Again, Internet and phone works great but no TV. After getting all that fixed, the first thing I noticed was the brightness of the clock. I manually unplugged and it then got stuck in boot for an hour. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. If youre still missing channels, run a channel scan. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. This all happened in the first week after installing my new equipment. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Its a lot easier than calling customer support too. This can fix most slowdowns. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. For a detailed explanation, you can follow the step-by-step guide given in the article. Call Cox for help because most of the quick and easy tips didnt work. Video, Apple Tried different ports on the ampstill no joy. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. If you do get another box, one thing to keep in mind is that your bill may go up. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Check out our slow internet troubleshooting guide for more tech support tips. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Your TV and cable box should be connected to a power strip and be powered on. You can also download the app from the official website of Cox. All is working now. Be aware of the following information before completing a connection reset. Screen. Cookie Notice Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. So I suggest everyone ask to get the 'main box' replaced. Thats one of the first things the phone support tech will ask. You must unplug it long enough for that battery to drain also. So dont immediately try your phone, internet, or TV. (why you have internet). After youre done plug it back in and usually, it will start-up and all of your problems are gone. None of this occurred! if so check the cable connection for tighneess. Bienvenue." The reset will start automatically, and it may take up to 5 minutes for the process to finish. Still no Joy. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. If you have your own router, your password and network name will typically be on the bottom of the device. It seemed to work and I have not had an issue with my TV box since. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Read: How to Cut the Cord, Ditch Cable & Save Money. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. If its going extremely slow, you have a problem. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Technology. All rights reserved. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. screen. Its nice to have all your streaming services in one place, ready to watch. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Keep that in mind. Select from the below issues you are experiencing. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. After the registration process, you can hit Complete Registration and log in to your account. Nothing changes. I have attached snaps of the amp/splitter and the cable signals from the modem. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. I am not sure what else to try now. (81-1031) User Guide - Blue Cox logo. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. We have a contour 1 box. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Nuts. Use our troubleshooting tips to fix common Cox service problems. Simply turn it off and back on. Let it do its thing for a few minutes, then try. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Technology, Apple Select one of the following to learn more about the different options within the Settings menu. Before you go to the local Comcast store, make sure they are open. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Click OK. Bienvenido. Weve all experienced slow internet with Cox Cable. Fix common Cox service problems by problems with your Cox cable box an... It will start-up and all of your cable box should be connected to the needs. 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